The Covid-19 emergency led the City of Turin to define a solidarity territorial network to support and protect people and groups in situations of personal, social and economic vulnerability. The actions that the city network has activated are wide and differentiated.

GENERAL NEEDS
A toll-free number 800 444 004 (active every day from 10 to 17)  available for all those who have various needs (delivery of the shopping, walking the dog, going to the pharmacy) and are unable to move from home or lean on other people. Citizens’ calls are sent to voluntary associations available to meet the requests. The citizens who want to offer their collaboration can contact the number too.

PSYCHOLOGICAL SUPPORT
The numbers 011 011 37 782 and 011 011 37 740 offer psychological support to people who find themselves alone in the house and experience difficult times. The service is managed by the association “Psicologi per il popolo”, and is active every day of the week from 10 to 18.

HELP ELDERLY PEOPLE, PEOPLE WITH DISABILITIES AND FRAGILITY
Tthe  Elderly Help Service has extended its action to people with disabilities and frailties and strengthened the dedicated call center. A logistics center  has been opened for the storage of food and the possibility of distributing food at home. Collaboration with the Banco Alimentare del Piemonte has been strengthened for the supply of food and basic necessities from both the ordinary flows of supplies and donations, and from the supplementary food aid provided for by the European FEAD fund to be destined to the local solidarity network.

FOOD EMERGENCY
A network is active for the free supply of food and basic necessities based on the identification of intermediate distribution hubs spread throughout the municipal area, identified in collaboration with Arci Torino,Arcidiocesi, Associazione Terza Settimana, Sermig,  Rete Case del Quartiere, cooperativa Educare and Associazione Eufemia. All the hubs ensure the supply, storage and distribution of food goods both to voluntary and social private bodies of territorial reference, and directly to people and families in difficult situations. In addition, the solidarity territorial network provides for interventions dedicated to the retrieval of food and basic necessities, listening and telephone support, helping specific population groups, supporting cultural mediation and other services.

DONATIONS
The Municipality has opened a “solidarity” bank account at Banca Unicredit to collect donations to be allocated to people in economic difficulties to allow them to be able to shop for food and basic necessities. Those who wish can make a donation by bank transfer to the Municipality of Turin, IBAN IT69L0200801033000104431330 with the reason “Turin Solidale art. 66 dl 18/2020 “.

HOW TO DO IT: AN EMERGENCY GUIDE
An How-to page has been prepared on the Informagiovani website: a guide on the emergency, a collection of questions and answers on the supports and services available during the emergency.

TURIN CITY LOVE FREE RESOURCES FOR CITIZENS AND BUSINESSES
The Department of Innovation activated Torino City Love; an initiative of solidarity and open innovation aimed at the partners of Torino City Lab to offer free resources, actions  and skills to support citizens and businesses in the area during the COVID emergency- 19.