Cittadini dell’Acqua – Water Citizens is the new White Paper by Laboratorio REF Ricerche in collaboration with Amapola that tries to answer these questions, investigating the perceptions and assessments of citizens regarding the integrated water service and putting them in dialogue with the point of view of experts to identify strategies and innovation paths for the sector.

A certain distance between the two worlds emerges, as well as gaps in knowledge, distorted perceptions and areas of discontent. This distance must be understood and contextualized but above all faced through specific paths of involvement, listening and dialogue, to which a second in-depth publication will be dedicated. Among the most relevant results: less than one citizen out of two knows who is the water distributor of their territory, four out of ten think that it is the water service company that decides the water bill and one out of three is convinced that tap water is not good.

Download the White Paper here.